Support

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Get in touch

Email support@pacificfrontdesk.com. One person reads it, so a reply usually takes a day or two.

It helps to include your iPhone model, your iOS version, and what the screen showed.

AI decks say they are unavailable

AI decks use Apple Intelligence, which runs on iPhone 15 Pro, iPhone 15 Pro Max and every iPhone 16 and 17 model, with iOS 26 or later. Turn it on in Settings > Apple Intelligence & Siri, and give it time to finish downloading. On other iPhones you can still play the ready-made decks, write your own, and play any deck a friend shares with you.

A topic did not work

Apple's on-device model declines some topics, mostly anything adult or violent, and it can also be cautious with harmless ones. Try wording the topic differently. The model knows well-known things best; very new or very niche topics may come out thin.

Tilting does not register

Hold the phone sideways against your forehead, screen facing your friends. Tilt it clearly forward (screen to the floor) for a correct answer and back (screen to the ceiling) to pass, then return to upright before the next card. Rotation lock does not matter.

Sharing a deck

Open one of your decks and tap the share button. Your friend taps the link to add the deck to DeckPop. The cards are packed inside the link, so anyone you send it to can read them - share personal decks only with the people in them.

I lost my decks

Decks are kept on your iPhone only. Deleting the app or moving to a new phone without a backup clears them, and we cannot restore them - there is no account and no server copy. Sharing a deck to yourself is a handy way to keep a copy.